These Terms of Service (the “Terms”) govern your access to and use of the website, courses, digital materials, coaching services, memberships, communities, events, calls, downloads, and related services offered by IntentionProcess.com (“Company,” “we,” “us,” or “our”) through our websites and any related platforms (collectively, the “Services”).
By accessing, purchasing, enrolling in, downloading, registering for, or using any part of the Services, you agree to be bound by these Terms and by any policies expressly incorporated into them, including our Privacy Policy and any program-specific rules, offers, disclosures, or order pages.
If you do not agree to these Terms, do not access or use the Services.
You represent and warrant that you are at least 18 years old and legally capable of entering into a binding agreement, or that a parent or legal guardian has validly agreed to these Terms on your behalf where permitted by law.
You may use the Services only for lawful purposes and only in compliance with these Terms and all applicable laws, rules, regulations, and third-party platform requirements.
If you use the Services on behalf of a business or other entity, you represent that you have authority to bind that entity, and the words “you” and “your” include that entity.
The Services may include self-paced online courses, written and audiovisual educational materials, templates, worksheets, live or recorded group sessions, one-to-one coaching, community access, and related digital products or services.
We may change, improve, suspend, replace, or discontinue any part of the Services at any time, including content, features, instructors, schedules, delivery methods, and platform providers, provided that we will honor any non-waivable legal obligations and any express commitments stated in your purchase terms.
The Services are provided for educational and informational purposes only. Unless we expressly agree otherwise in writing, the Services do not constitute legal advice, tax advice, accounting advice, investment advice, medical advice, mental health treatment, psychotherapy, clinical counseling, or any other regulated professional service.
Coaching is not therapy and is not a substitute for licensed medical, psychological, legal, financial, or other professional advice. You remain solely responsible for your decisions, actions, health, wellbeing, business operations, legal compliance, and results.
We do not guarantee that you will achieve any particular outcome, revenue, sales result, business growth, personal transformation, certification, or other result. Testimonials, case studies, examples, or success stories are illustrative only and do not promise or predict your results.
You may be required to create an account or use access credentials to use certain Services. You must provide accurate, current, and complete information and keep it updated.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must promptly notify us at [email protected] if you believe your account, password, device, or access credentials have been compromised.
We may suspend, restrict, or terminate access if we reasonably suspect fraud, unauthorized access, account sharing, misuse, payment failure, or conduct that creates legal, security, or operational risk.
As between you and the Company, the Services and all related content, including videos, text, course structures, worksheets, prompts, graphics, branding, logos, downloads, frameworks, recordings, and other materials, are owned by or licensed to the Company and are protected by intellectual property and other laws.
Subject to your compliance with these Terms and any applicable payment obligations, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the purchased Services and materials solely for your own personal use or your internal business use, as expressly permitted in writing by us.
You may not, and may not permit any other person to: copy, reproduce, republish, upload, post, distribute, sell, sublicense, share, lease, lend, scrape, mirror, frame, record, translate, adapt, modify, create derivative works from, reverse engineer, decompile, train artificial intelligence models on, exploit, or publicly display any part of the Services, except as expressly permitted by mandatory law or with our prior written consent.
Unless your order expressly allows team or multi-seat access, one purchase grants access to one natural person only. Sharing logins, forwarding materials, distributing downloads, or allowing third parties to access paid content is a material breach of these Terms.
You agree not to use the Services in any way that is unlawful, deceptive, abusive, infringing, defamatory, discriminatory, harassing, threatening, invasive of privacy, obscene, or otherwise harmful.
Without limitation, you may not: (a) interfere with platform security or functionality; (b) upload malware or malicious code; (c) circumvent access controls, payment gates, or technological protection measures; (d) impersonate another person; (e) collect or harvest personal data of other users; (f) use the Services to compete unfairly with us; (g) share illegal, infringing, or harmful content; (h) use bots, scrapers, or automated tools to extract content without authorization; or (i) solicit, recruit, or market to our clients, members, or community participants without our prior written permission.
We may investigate suspected violations and may remove content, suspend access, or take any other action reasonably necessary to protect the Services, our users, or our rights.
Coaching sessions, group calls, office hours, or similar live services are scheduled subject to availability. We may use third-party scheduling and video platforms to deliver them.
Unless otherwise stated in writing, you must provide at least 2 days notice to reschedule a coaching session. Late cancellations and missed sessions may be forfeited and treated as delivered, and no refund or replacement session will be required unless mandatory law says otherwise.
If you arrive late, the session may still end at the scheduled end time. If we must reschedule due to illness, emergency, technical failure, or other reasonable cause, our obligation will generally be limited to providing a replacement session or reasonable substitute service.
You acknowledge that coaching depends on your effort, honesty, participation, and implementation. We are not responsible for outcomes that depend on your independent actions, business decisions, relationships, or circumstances beyond our control.
If the Services include a forum, chat, messaging group, membership area, mastermind, event, or community space, you agree to engage respectfully and professionally.
We may set and enforce community rules, moderation standards, and participation requirements. We may remove posts, mute users, revoke access, or remove participants without refund where reasonably necessary to protect the experience, safety, legal compliance, or intellectual property of the Company or other participants.
You are solely responsible for what you post, submit, share, or say in any community or group environment.
If you submit content to us or through the Services, including comments, assignments, testimonials, questions, chat posts, files, messages, ideas, or feedback (“User Content”), you represent and warrant that you have all rights necessary to submit it and that it does not violate any law or third-party right.
You retain ownership of your User Content, but you grant us a worldwide, non-exclusive, royalty-free license to host, reproduce, use, process, display, adapt, and distribute that User Content as reasonably necessary to operate, administer, protect, improve, and provide the Services.
If you voluntarily provide feedback, suggestions, or ideas about the Services, we may use them without restriction or compensation, unless mandatory law provides otherwise.
We will use reasonable care with non-public information you share with us in the course of providing coaching or other Services, but no coaching relationship created under these Terms is privileged or protected in the same way as communications with an attorney, physician, psychotherapist, or other regulated professional.
We may disclose information where reasonably necessary to comply with law, protect rights or safety, prevent fraud, investigate misconduct, enforce these Terms, or work with service providers bound to assist us in operating the Services.
You may not record, reproduce, or distribute any call, session, workshop, or community interaction without the prior written consent of all required parties. If we choose to record any live session, we may do so with notice, and your participation after such notice constitutes consent where permitted by law.
Prices, fees, currencies, billing intervals, and payment terms are stated on the applicable checkout page, invoice, proposal, or order form. By purchasing, you authorize us and our payment processors to charge the applicable amounts using your selected payment method.
If you purchase under a payment plan, you remain responsible for the full agreed price unless we expressly state otherwise in writing or mandatory law gives you a cancellation right. A missed payment may result in suspension of access, acceleration of remaining installments to the extent permitted by law, debt collection, and recovery costs.
You are responsible for any applicable taxes, duties, bank charges, currency conversion fees, or similar charges, except taxes based on our net income.
If you enroll in a subscription, membership, or recurring program, the subscription will renew automatically for the stated billing period unless cancelled before the renewal date, unless the applicable offer states otherwise.
You authorize us to charge the recurring fees and any applicable taxes to your payment method until you cancel. You may cancel future renewals as described in your account, checkout terms, or program information, but amounts already charged are non-refundable except as required by law or expressly stated in our refund policy.
We may change subscription pricing or features on reasonable advance notice. Changes will apply prospectively and will not affect any non-waivable rights you have under mandatory law.
Except as expressly stated in writing in a specific offer, invoice, order page, or refund policy, all sales are final and fees are non-refundable to the maximum extent permitted by law.
Because digital materials, online courses, and coaching capacity can be accessed, consumed, reserved, or delivered immediately, you agree that refunds may be denied once access has been granted, materials have been downloaded, a live program has started, or coaching time has been reserved or used, subject always to your mandatory legal rights.
If you are a consumer and mandatory law gives you a right to cancel, withdraw, or receive a refund, nothing in these Terms limits that right. If required by law for digital content or services to begin during a withdrawal period, you expressly request immediate performance and acknowledge that you may lose the right to withdraw once the digital content is supplied or the service has been fully performed, to the extent permitted by applicable law.
Any voluntary refund policy we choose to offer may include conditions such as deadlines, completion requirements, proof of participation, or proof of implementation, provided those conditions comply with applicable law.
The Services may rely on third-party providers, platforms, and tools such as payment processors, community platforms, video conferencing tools, scheduling tools, learning management systems, hosting providers, analytics tools, and communication services.
We are not responsible for outages, errors, content, data handling, or acts or omissions of third-party providers, except to the extent non-excludable law makes us responsible. Your use of third-party services may also be subject to those providers’ own terms and privacy policies.
We do not guarantee that the Services will always be available, uninterrupted, secure, or error-free, or that all defects will be corrected.
We may update, modify, remove, replace, or discontinue content, features, bonuses, communities, or parts of the Services at any time. We may also impose limits on access, storage, downloads, or participation where reasonably necessary for security, legal compliance, technical operations, or business reasons.
Any beta, pilot, early-access, or experimental feature is provided “as is” and may be changed or withdrawn at any time.
To the maximum extent permitted by law, the Services are provided “as is” and “as available” without warranties of any kind, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, or uninterrupted availability.
We do not warrant that the Services will meet your expectations, achieve any intended purpose, be compatible with your systems, or remain available on any particular timetable.
To the maximum extent permitted by law, the Company and its owners, directors, officers, employees, contractors, affiliates, licensors, service providers, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, or for any loss of profits, revenue, business, contracts, goodwill, data, savings, opportunities, or reputation, arising out of or related to the Services or these Terms, even if advised of the possibility of such damages.
To the maximum extent permitted by law, our total aggregate liability arising out of or related to the Services or these Terms will not exceed the greater of: (a) the total amount you paid to us for the specific Service giving rise to the claim during the 12 months before the event giving rise to liability; or (b) EUR 100.
Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence where such liability cannot lawfully be excluded, or any other liability that cannot be excluded or limited under applicable law.
To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless the Company and its owners, directors, officers, employees, contractors, affiliates, licensors, service providers, and agents from and against any third-party claims, demands, actions, liabilities, damages, judgments, settlements, penalties, losses, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms; (b) your misuse of the Services; (c) your User Content; (d) your violation of any law; or (e) your violation of any third-party right.
This indemnity does not apply to the extent a claim results from our own willful misconduct or other liability that cannot be shifted under applicable law.
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We may suspend, restrict, or terminate your access to the Services immediately, with or without notice, if we reasonably believe that you breached these Terms, failed to pay amounts due, shared access unlawfully, infringed intellectual property, created legal or security risk, disrupted other users, or used the Services in a prohibited manner.
Upon termination, the license granted to you under these Terms ends immediately, and you must stop using the Services and any materials that you are no longer entitled to access. Sections that by their nature should survive termination will survive, including provisions on payments, intellectual property, disclaimers, limitations of liability, indemnity, disputes, and interpretation.
Our collection and use of personal data are described in our Privacy Policy. By using the Services, you acknowledge that personal data may be processed as necessary to provide the Services, manage accounts, process payments, communicate with you, maintain records, protect our rights, and comply with legal obligations.
You agree not to upload or disclose personal data of other people unless you have a lawful basis and all required permissions to do so.
We will not be liable for any delay, interruption, or failure to perform resulting from causes beyond our reasonable control, including acts of God, illness, epidemic, pandemic, labor disputes, war, civil unrest, government action, infrastructure failure, internet or power outages, cyberattacks, platform outages, or supply chain disruption.
These Terms and any dispute, claim, or controversy arising out of or relating to them or the Services will be governed by the laws of The Netherlands, without regard to conflict-of-laws principles, except where mandatory consumer law requires the application of another law.
The courts located in The Netherlands will have exclusive jurisdiction, unless mandatory law gives you the right to bring a claim elsewhere. Nothing in these Terms deprives a consumer of non-waivable protections granted by the law of the consumer’s habitual residence.
We may update or modify these Terms from time to time. The updated version will become effective immediately when posted or on the effective date stated in the revised Terms, unless mandatory law requires additional notice.
If a change materially affects your rights or obligations, we may provide notice by email, through the Services, or by another reasonable method. Your continued use of the Services after the effective date of the updated Terms constitutes acceptance of the revised Terms, to the extent permitted by law.
Entire Agreement. These Terms, together with any order form, checkout page, refund policy, privacy policy, and other documents expressly incorporated by reference, form the entire agreement between you and the Company regarding the Services and supersede prior or contemporaneous discussions relating to the same subject matter.
Severability. If any provision of these Terms is held unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in full force and effect.
Waiver. Our failure to enforce any provision of these Terms is not a waiver of that provision or any other right.
Assignment. You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law.
Relationship of the Parties. Nothing in these Terms creates a partnership, joint venture, agency, employment, fiduciary, or franchise relationship between you and the Company.
Electronic Communications. You agree that agreements, notices, disclosures, and other communications that we provide electronically satisfy any legal requirement that such communications be in writing.
Company trade name: IntentionProcess.com
E-mail: [email protected]
Registration number KVK: 51349809
Effective Date: 28-03-2023